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Dempsey Manor Policies

  
The Dempsey Manor is a small, exclusive bed and breakfast inn catering to travelers who appreciate our special brand of care and attention along with the inn's historical character. Unlike commercial hotels and motels, the Dempsey is privately owned and is governed by distinctly different state and local regulations, professional affiliations and its proprietors' preferences. Our goals are twofold: [1] to serve our guests in a manner reminiscent of the Victorian age and [2] to maintain the inn and its collections for the pleasure and education of many generations to come. Our policies were put in place with these intentions in mind. Please review the following information carefully and contact us with any questions or concerns you may have. Your reservation is your acceptance of these policies.

Your stay with us includes the accommodations you selected, the amenities and services all of our guests enjoy and the special features of your accommodations.

Reservations are available by telephone up to a minimum of three days prior to arrival, subject to availability of space. A 25% deposit is required at the time of booking. The balance is charged one week prior to arrival.

 

A minimum stay of two nights is required.

Inform us of your special needs or disabilities when you make reservations so we can offer recommendations to help insure your comfort and safety. There are six stairs from ground level to the front porch, four from group level to the guest entrance, 20 from the first to the second floor via the main staircase, 18 from the second floor to the third floor, and 18 from the back hall to the second floor. All guest accommodations are on the second and third floors.

Inform us of your food allergies or aversions when you make your reservations or at

least several days in advance.

Our rates are based on one or two guests per room or suite. A fee of $50 per person per

night applies for the third or fourth guest sharing accommodations, where possible.

Roll-aways are not recommended for adults.

Check-in is regularly available between 4:00 and 6:00 p.m. We may be able to accommodate earlier or later check-in with advance arrangements. 

Check-out is at 11:00 a.m.

Quiet time is observed between 10:00 p.m. and 8:00 a.m. Please talk and walk quietly when using the main floor common areas and the stairways during these hours.

Breakfast is a light meal including coffee or tea, fruit juice, pastry, butter, preserves, and yogurt topped with granola.

Call us if you need to postpone your reservations. Postponements of up to 12 months from the guest's original arrival date may be made subject to availability of space. There is no charge for postponements received 31 or more days prior to the guest's original arrival date. A $25 fee applies for postponements received between 30 and eight days prior to the guest's original arrival date. Postponements received seven or fewer days prior to the guest's original arrival date are subject to a fee of $50.

 Call us if you need to cancel your reservations. A fee of $25, plus the non-refundable portion of any add-on items                                                         you may have purchased, applies for cancellations received 31 or more days prior to the guest's arrival date. your original arrival date. Cancellations received between 30 and eight days prior to the guest's arrival date will result in forfeiture of the guest's deposit. There is no refund for cancellations received seven or fewer days prior to the guest's arrival date. Instead of cancelling, guests may postpone their reservations. Please call the office at [616] 802-4430.

 

Our entrances are locked at all times and the current keypad code for the guest entrance is provided at check-in. Guests accommodations do not have keys.

Children 12 years of age and older who are accompanied by a parent or other adult family member at all times  are welcome.

 Service animals are welcome but pets cannot be accommodated. Note that our family includes two cats and a parrot, 

Inform us immediately if you become ill or are injured. If we deem it necessary, we will summon emergency medical personnel and will follow their recommendations regarding treatment and/or transport to a medical facility. Guests are responsible for any and all costs relating to their care, including charges for ambulance, emergency room, hospital and/or healthcare provider services.

Alcohol policy. Guests may not bring in their own alcoholic beverages.

Smoking of any type or substance and the disposal of smoking materials is strictly prohibited

inside the Manor and on its grounds. Guests who violate this policy will be charged $250 per

occurrence.

Flammable materials such as candles and incense are strictly prohibited in guest rooms.

Guests who violate this policy will be charged $250 per occurrence.

Damages. Spills and other types of accidents happen. Guests are asked to be careful and to

let us know right away if anything occurs in their rooms or elsewhere in the house or on our grounds.

Guests will be charged for damages deemed to be beyond normal usage and wear; and for loss of

property, including stain removal, repairs to damaged items, and replacement of items missing or

beyond repair. Such charges will be placed on guests' credit cards without notice.

Behavior. Dempsey Manor has the right to refuse service to anyone whose behavior

threatens the safety or comfort of other guests or disrupts our normal operation.

Our responsibilities. Dempsey Manor is responsible for providing the accommodations, amenities and services as described on our website except to the extent that they become unavailable for any reason. If we are unable to provide all or part of your confirmed arrangements, we will offer alternatives, if available, which you may accept or reject. If the offered alternatives are not acceptable to you, you may cancel and receive a full refund. If no alternatives are available, our responsibility is limited to a full refund of your payment

Dempsey Manor cannot take responsibility for inclement weather, heat and humidity, the presence of wild life, seasonal and animal allergens and other environmental factors

 

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These 2-minute 'news features' tell the story of The Dempsey Manor BandB Inn, and aired 6-17-2015. Set against a videographed background of the architecture and its interiors, these clips interview both Jim and Jan (your Hosts) and help to fill out the human dimension "about us" -- as the Hosts tell their own stories in their own words.

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